How Social Media Marketing Can Boost a Destination’s Business Profile | International Meetings Review

Marketing Challenges International (MCIntl) recently released a white paper that outlines the social media marketing landscape for global destinations in the meetings and conventions industry. Digital and social media are now complementing and, in some cases, replacing traditional marketing strategies due to cost-effectiveness, expansive reach, and the ability to target specific audiences based on preference.

“The market is evolving so rapidly that we have to keep monitoring it”, said Michel Couturier, President, MCIntl. “We took an in-depth look at the social media landscape and extracted strategies for our global clients. We know that research and face-to face meetings are key to success for a destination, but applying effective social media tactics can also enhance the marketability of a destination.”

Using social media as a marketing tool for global destination promotion is standard practice for the leisure market, he said, but convention bureaus have been slower to adopt these new tools. In a phone interview with International Meetings Review, Couturier noted several destinations that have done well with implementing social media with their convention marketing.

via How Social Media Marketing Can Boost a Destination\\\’s Business Profile | International Meetings Review.

New PhoCusWright Amadeus report on the airline industry calls for customer-centric

AmadeusLas Vegas, NV, United States & Madrid, Spain, 5th September 2013:A major independent global study released today appeals to the airline industry to take a fresh look at the age-old frustration of delayed or cancelled flights, in order to drive loyalty and reduce the impact of irregular operations on its customers, both now and in the future.
‘Passengers first: Re-thinking irregular operations’, written by Norm Rose of travel industry research authority PhoCusWright, and commissioned by Amadeus, a leading technology partner for the global travel industry, aims to provide airlines with practical strategies to improve responses to irregular operations, urging airlines to place a greater focus on the impact of disruptions on each passenger’s trip experience as part of operational decision-making during times of disruption.
Deliver a standard service approach to disruptions: Airlines should consider incorporating a standard service approach to deal with passenger itinerary changes. When severe events occur, airlines with such an approach in place merely extend their processes to a larger number of travellers rather than attempt to implement a new, reactive process.

·         Offer ‘intelligent re-accommodation’: Automated re-accommodation technology may provide efficiencies for the operational staff, but it does not always solve the underlying passenger itinerary disruptions. Airlines may want to implement an intelligent one-click solution that empowers passengers to choose alternatives most relevant to their needs. Airlines should also consider investing in systems to gain a greater understanding of each passenger’s preferences and reasons for travelling, including passengers who book through indirect channels. 
·         Provide transparent communication: In every market surveyed, except China, insufficient communication was cited as passengers’ top frustration with irregular operations management. Introducing an integrated, cross-departmental approach to customer service will enable airlines to provide authoritative, personalised, proactive communication – and lessen the need for travellers to rely on third-party sources. 
·         Moderate delays hurt the industry more than big ticket disruption: One of the greatest challenges facing airlines is not major weather or force majure events, such as the volcanic ash cloud that disrupted travel across Europe in 2011, but rather the far more regular moderate delays of 1-4 hours that matter most to customers. In all markets at least 50% of travellers have experienced a moderate delay on one or more flights in the past 12 months, with this figure highest in China (74%) and Brazil (67%). Instances of significant delay are far less common.
·       Travellers are increasingly venting frustration via social media: Globally, around one third of travellers surveyed said they had posted comments about delays to their friends on social networks such as Twitter and Facebook, with higher numbers sharing experiences amongst their immediate family or friendship groups using other means. The study calls on airlines to shift social media strategies from promotional activities alone, and to embrace analytical tools that help them to understand the impact of social comments made in relation to disruption. By following this analytical approach, airlines can practice social mapping to better understand the impact of disruption on their brand as well as the sentiment of their customers.

via New report on the airline industry calls for customer-centric. approach

How U.S. Travelers Use Social Media [INFOGRAPHIC] | Travel Research – Industry Events – PhoCusWright Conference

Medium

Advances in technology and increasingly sophisticated social platforms have made it easier than ever for today’s travelers to engage online. From posting travel reviews to interacting with travel brands online and sharing trip experiences through their favorite online networks, travelers are making the most of social media. Now an integral part of the online travel ecosystem, consumers are not just participating, but are actively shaping the travel search, shop, buy and share experience.

Learn more with PhoCusWright’s upcoming Special Project, Social Media in Travel: Mayhem, Myths, Mobile & Money.

via How U.S. Travelers Use Social Media [INFOGRAPHIC] | Travel Research – Industry Events – PhoCusWright Conference.

Why Advertisers Are Warming to Facebook – WSJ.com

By SUZANNE VRANICA and EVELYN M. RUSLI

Facebook Inc. FB -1.02%is winning more friends on Madison Avenue.

The social-media giant’s better-than-expected second-quarter results, driven in part by a big increase in mobile advertising revenue, signaled that after a rough start, the company has made marketers feel more comfortable with spending money on the social network.

via Why Advertisers Are Warming to Facebook – WSJ.com.

Facebook Advertising For the Travel Vertical – Business 2 Community

Facebook Advertising For the Travel Vertical – Business 2 Community

As social media continues to grow exponentially in adoption, consumers will increasingly seek recommendations from their social networks on travel purchase decisions. The influence of customer recommendations on social media channels cannot be underestimated by marketers. According to PhoCusWright’s Social Media in Travel 2012, more than 75% of travelers use social networks to find some type of shopping-related deal, while 30% specifically seek out travel-related deals. It is clear that succeed in this evolving social ecosystem, businesses travel industry will need to cultivate positive customer experiences that can be translated into efficient marketing opportunities through Social Media.

Below are five quick tips marketers in the Travel vertical for how to use Facebook and other social media to turn your customers into your greatest marketing asset:
Read more at http://www.business2community.com/facebook/facebook-advertising-for-the-travel-vertical-0564774#oqEpmVHlxZzIgfB4.99

via Facebook Advertising For the Travel Vertical – Business 2 Community.

Facebook travel marketing

Facebook travel marketing.

Posted by , Sr. Product Manager at Marin Software.

online travelOver the past year, signs of global economic recovery have brought optimism to marketers across key consumer-based industries. In particular, the travel industry has seen signs of growth from a number of trends including reduced unemployment rates, increased disposable income, and improved consumer optimism.

News | MMGY Global | Integrated Travel Marketing | Facebook\’s Continued Moves in Travel

MMGY Global | Integrated Travel Marketing | Facebook\’s Continued Moves in Travel.

A very interesting review of Facebook in the travel sector in PDF form presented by MMGY Global.

The travel marketing funnel is broken, says Brian Solis | Tnooz

The travel marketing funnel is broken, says Brian Solis | Tnooz.

“For instance, connected consumers are less influenced by the big broadcast and print campaigns traditionally used to capture people at the top of the funnel, and are more influenced by social media recommendations, such as maybe a fun YouTube video someone shares with them.”
Read more at http://www.tnooz.com/2013/07/16/news/the-travel-marketing-funnel-is-broke/#etfvMPjuLk0fS5mr.99