Prepare for ‘book now’ on Instagram! It’s the social platform taking travel by storm | Travel Industry News & Conferences – EyeforTravel

When Instagram launched back in 2010, it seemed like a great idea. By September 2011 it had 10m users and it wasn’t long before Facebook had spotted this fast-growing visually driven opportunity. By April 2012, Instagram had been drawn into the Facebook-fold and has been pretty unstoppable ever since.

According to EyeforTravel recent research, the fast-growing social platform has 400 million monthly users, up by around 25% on the previous year. Another stand out number of the research is that 60% of travel companies today are including Instagram in their marketing mix, putting it behind only Facebook, Twitter, Youtube and LinkedIn.

60% include Instagram in their marketing mix

95% the number of marketers using Facebook

75% of brands incorporate social content directly onto their brand website

Source: EyeforTravel

Given how much travellers love to take snaps and how shareable Instagram had made this, not to Facebook’s vested interest, this isn’t surprising.  However, there are some interesting developments on the horizon. According to James Quarles, Global Head of Business and Brand Development at Instagram: “Inspiring people to ‘Book Now’ on Instagram is already being adopted by the industry, including major hotel brands and airlines.”

The results, he adds, “are promising”.

Battling it out for marketing dollars

While it comes as no surprise that Facebook is the clear winner in the battle for marketing dollars (95% of marketers today use it), a number of newer networks are making inroads – Pinterest, Vimeo, Foursquare and Tumblr all make the top 10.

“Imagery is a critical part of the travel decision-making process and our research, which shows the rise of a number of sites specialising in photos and video, bears this out,” says Alex Hadwick, head of research at EyeforTravel.

How brands are spending their marketing dollars

Looking ahead, this points to growing opportunities for travel companies to engage in more direct marketing to consumers through social media channels. “They are also now able to close the loop, with several of these sites adding ‘buy buttons’ that can redirect to a brand’s booking pages,” says Hadwick.

The incorporation of travel companies onto social media is also happening in reverse, with brands placing social media directly onto their brand websites. Over three-quarters of those surveyed report that they incorporate social media content onto their websites already, and nearly half host blogs and videos.

Source: Prepare for ‘book now’ on Instagram! It’s the social platform taking travel by storm | Travel Industry News & Conferences – EyeforTravel

Up-close with Expedia’s fast-growing ad agency – Tnooz

Little has been written about Expedia Media Solutions, the small but fast-growing advertising agency arm of the online travel giant Expedia. In 2015, the division is estimated to have generated about $200 million in revenue. That’s pocket change for the Bellevue, Wash.,-based parent company, which earned nearly $2 billion in the third quarter of last year alone.

Yet Expedia Media Solutions — or MeSo, as it’s known internally — is notable for its solid growth. The division had a 23% annualized growth rate on a nine-month, trailing period, as of the third-quarter, according to a Tnooz analysis of the parent company’s filings, which was corroborated by Kevin Kopelman, director of research at investment firm Cowen and Company. (Expedia declined to break out official numbers for this story.)

Fractured market

Expedia Media Solutions helps clients — primarily travel ones, such as hotels, airlines, and tourism boards — by creating and running ad campaigns aimed at boosting bookings, visitor numbers, and awareness. In a rare competitive advantage, it knows how much value a client earns from an ad because the bulk of its ads link-in to Expedia-owned brands, where it can measure changes in demand and user behaviour before, during, and after a campaign.

A hotel chain, for instance, could see if a sponsored listing in search results generated meaningful returns in room-night growth or if a brand campaign coincided with a lift in intention-to-buy among consumers. Expedia Media Solutions is notable for its attempt to bring enterprise-scale solutions and thinking to travel marketing — a sector that might be broadly described as being small-bore, fractured, and still heavily analogue. Director of product management Wendy Olson Killion noted in an interview:“

For hotel franchises, for example, there are different budgets: there are national budgets, local budgets, regional budgets. You’ll see regional travel groups, maybe a certain set of hotels, or brands of hotels in a location.”

Similarly, the destination marketing organization (DMO) side is practically a cottage industry of boutique advertising agencies, small publishers (such as travel magazines), and tourism officials. In short, travel marketing at the ad-unit level is not an obvious hunting grounds for an enterprise-scale company like Expedia.

Expedia Media Solutions has had to fight an island-by-island campaign to gain market share. It has made gains recently by adding several high-profile clients, such as Tourism Australia last June. It has done work for the destination marketing organizations of Britain, Denmark, Dubai, and the Netherlands.

Despite the big clients, Expedia Media Solutions said it is “well equipped to help the individual small supplier.” Matthew Reichek, senior director of product and analytics, cited this hypothetical example:

“If I own a B&B in Worcester, Mass., let’s say, and you represent a big chain across town, you and I can compete on a level footing using our TravelAds product…. “I can have a thousand dollars to spend, you can have a hundred thousand dollars to spend, yet if I bid more than you for certain targeting parameters, I’m going to get the positioning I want for those targeted customers until I hit my budget and you won’t, provided all the other things are equal.”

Simplicity is another factor that the division touts. A client can also come speak to one sales person to target a broad spectrum of types of travelers worldwide.

Sharper targeting

Just because it works at an enterprise scale doesn’t mean that Expedia’s ad agency arm takes a one-size-fits-all approach, said division head and global senior vice-president Noah Tratt:

“We are pretty good about identifying the nuances in people’s goals and building campaigns that are customized. We use our research and analytics to inform your creative; how much content you need to invest in; the pitch, your approach. We can target based on a lot of activity that people do on Expedia and then we can layer on other kinds of targeting variables as well.”

“For example, clients can request ads be displayed to specific demographics in specific geographic locations who are using particular types of devices and exhibiting particular types of search behaviour.”

“If I’m marketing, say, Holland to a Brazilian or to an American or someone from the People’s Republic of China, we know from booking behaviour that visitors from those destinations are going to come for a lot longer, on average, than ones from, say, the United Kingdom and Germany.”

“We would tailor our campaign for a destination according to our research from booking data on each target nationality’s typical behaviour and interests.”

Shaking up destination marketing

Expedia Media Solutions thinks it has a few competitive advantages over its boutique ad agency rivals. It said that it excels at enabling a DMO to target customers across Expedia-branded sites that match its preferred customer profile. Other shift-share reporting services can tell any given tourism board what its competitive set looks like. But Expedia’s reports may be more comprehensive than its competitors’ are when analysing at the ad-unit-level behaviours like click-through rates and impressions.

An official in, say, Macau, could choose to specifically display ads to, say, Canadians in a city whose travel buyers have recently shown a disproportionate interest in searching and buying flights to Macau and its competitors.

Reichek added:

“Targeting may sound kind of antiseptic, but if you talk about intention-based advertising, that’s what we’re doing, because, when users come to our site, they conduct certain activities that are expressing intention, where they want to go and what they’re interested doing, and you can divine a lot of meaning from that.”

Source: Up-close with Expedia’s fast-growing ad agency – Tnooz

What Financial Marketers Can Learn From the Travel Industry

The travel industry has proven how access to individual transaction-level data can enable highly contextual marketing activities, resulting in consumer loyalty, engagement and market growth. Can the banking industry follow the same model?

According to a report from Forbes Insights, organizations that are “leaders” in data-driven marketing report far higher levels of customer engagement and market growth than their “laggard” counterparts. In fact, leaders are three times more likely than laggards to say they have achieved competitive advantage in customer engagement/loyalty (74% vs. 24%) and almost three times more likely to have increased revenues (55% vs. 20%). Leaders in data-driven marketing are also more than six times more likely than laggards to report achieving competitive advantage in increasing profitability (45% vs. 7%) and five times more likely to have succeeded in customer retention (74% vs. 13%).

The report, Data Driven and Digitally Savvy: Data Driven and Digitally Savvy: The Rise of the New Marketing Organization , found widespread agreement that data-driven marketing is crucial to success in a hyper-competitive global economy. “Effective data-driven marketing draws on resources from across the enterprise, not a single department,” says Bruce Rogers, Chief Insights Officer and head of the CMO Practice for Forbes Media. “And without data, marketing is not based on customer intelligence.”

The Forbes study also found that the travel industry was a clear leader in achieving competitive advantage through data-driven marketing. Sixty-seven percent of travel executives said they have achieved a competitive advantage in customer engagement/loyalty, 56% in new customers and 59% in customer satisfaction.

The question is, can financial marketers learn from the travel industry?

Advancements in technology — specifically the mobile device — and in data analytics greatly enhance the ability for all firms to connect with consumers. Similar to the banking industry, the travel and hospitality industry was forced into digital transformation because of disruption that initially took place almost two decades ago.

This transformation continued as new digital only players competed with traditional travel firms. These disruptors that set consumer expectation ranged from Expedia, a full service booking agency that entered the marketplace 20 years ago, to the more recent phenomena in car service, Uber and lodging with Airbnb.

The Digital Revolution Began 20 Years Ago

Expedia entered the marketplace in 1996 offering online travel options to consumers. The transparency and online price comparison tools yielded an overwhelming customer acceptance to this new way of booking travel. Consumers now had the ability to book their travel online with all information a travel agent had at their own fingertips.

In November 1996, a Wall Street Journal ad announcing Expedia hit the streets. There was little notice from the travel industry since travel agents around the world did not think online, self-serve booking would take away any of their direct business. Within 4 months after introduction, Expedia was already booking $1 million a week in travel revenue. Today, the digital transformation continues with mobile usage.

Mobile Enables On-the-Go Booking

Depsite the small screens of smart phones, mobile adoption for booking continues to be on the rise. In a recent analysis by eMarketer, online travel bookings are decreasing while mobile bookings continue to rise. In 2016, 51.8% of all digital bookings will take place on a mobile device, which is up from 43.8% for 2015. In fact, eMarketer has had to continue to adjust mobile usage predictions upwards because the travel industry continues to make self-service booking swift and easy on the mobile device. A study by Expedia similarly found that there were 156 million US consumers that engage with digital travel content and 90% of monthly travellers do so on their smartphone or tablet.

Mirroring the challenges found in the banking industry, the travel industry was faced with the challenge of effectively mining essential data points from multiple silos within their organization and across product lines. The airlines, car companies, lodging firms and cruise lines were tasked to determine a means of consolidating their data across bookings, payments, loyalty programs, operations, complaints, & social media.

Not only were these firms needing this insight internally, they needed to make it available to the consumer as well — on their smartphone. For example, a typical airlines app contains loyalty information (rewards data), reservations — past, present and future (bookings), a view of payments (finance), boarding passes (travel operations) and provides the option of real-time alerts regarding flight status. This data is being effectively pulled from disparate systems, with the mobile device being the critical delivery channel for the traveller.

Keys to Digital Transformation Success

The Selligent Trend Report, Digital Transformation in the Travel Industry, commends the travel industry stating, “Since travel vendors have staked out their digital real estate, networked their owned properties across online channels as well as partner sites, and built a loyal customer base, they are perfectly positioned for the next wave of change — big data combined with intelligent analytics.”

Integrated digital optimization that is heavily reliant on data and analytics is a must to effectively engage the customer. Banks can learn from the digital transformational success of the travel industry as the challenges travel faced are very similar. Let’s take a rearview look at the digital struggles travel organizations were facing 5 years ago, according to Aditi report, What’s Keeping the CEOs of Hospitality Companies Awake at Night.

  • The mobile app not being a priority
  • Old technology and platforms hindering transformation
  • Lack of a single view to the customer

The Aditi report highlighted 3 power moves working together as attributes for digital transformation success:

1. Business Transformation — Embracing new technologies by transitioning from physical to digital services for travellers.

2. Customer Experience — realizing the value of the travelers personal data across all touch points, to help build consistent and personalized experience throughout their journey by using a predictive analytics approach and knowledge from social channels.

3. Digitizing Operations — building digital products that include agility in the platform build to assist with easy rollout of new products and ideas

The Glistening Diamond in the Big Data Rough

When we take a look at what is important to the traveller, it is similar to what is wanted by the banking consumer. The compelling take away is that the consumer is crystal clear in letting us know exactly how to better engage with them. Consumers in both industries want their business partners to know them, to look out for them and to reward them.

The glistening diamond in the big data rough is to connect with customers on an individual, real-time and contextual basis. This requires sifting meticulously through internal and external big data to grab the relevant insights. The missing link is then to use these insights to build the best consumer experience.

Source: What Financial Marketers Can Learn From the Travel Industry

Obvious personalisation – Big Data to organise travel around the weather

Personalisation (you really can’t get away from the word these days) comes in many forms, but sometimes the most simple application of it can potentially provide the biggest rewards.

So whilst travel brands figure out how they can slice and dice the mountains of data which is now captured about a customer over time, it is actually an external factor that has a huge influence on travel purchasing decisions.

From a leisure travel perspective, what the weather is likely to be in a destination is hugely important.

This is obvious – but how many travel brands go beyond just providing an online chart that will indicate if the average temperature and precipitation are likely to be best for the beach or for visiting museums? And how many then tie that into their marketing and content strategy? Probably very few.

Step forward DigitalMeteo, a ten-year-old data science organisation from Spain which is run by meteorologists and has a Big Data-led idea for the travel industry.

The company argues that, firstly, travel brands are missing out on ensuring their travellers are armed with the right information about the weather in a destination, but more importantly, how metrological data can then be used to target new customers through marketing and web content.

Furthermore, matching the weather patterns with the data from user profiles so companies have an opportunity to then have a relationship with the customer that arguably hits at the heart of the personalisation conundrum: relevancy.

So how does it work?

Speaking during the FITURTech event in Madrid, Spain, this week, DigitalMeteo CEO Emilio Rey (himself a meteorologist) and business development manager Fabian Gonzalez say they have analysed decades of weather patterns to create a predictive tool that plugs into a travel brand’s back-end.

The platform then works in various ways:If the weather on a given day is cold and wet in the user’s location (checking the IP address), then content on a website will alter so that it features destinations and relevant images where the weather is more favourable.

Data can also be used to make alternative suggestions to a user when they enter dates and destinations for a trip, based on what the weather is likely to be.

Over time, with return customers, the system will be able to suggest destinations knowing that on a previous trip the user had a poor experience because of the weather.

The platform works both ways, as well – having the historic data of thousands of travellers has allowed the company to establish particular trends in trip behaviour.

For example, when it rains in Madrid, citizens are most likely to search for city breaks to Paris, Rome or elsewhere in Europe, but on warmer days they often search for beach destinations elsewhere in Spain.

Such efforts to understand and capitalise on weather patterns are probably even more important when it comes to a company’s digital marketing strategy.

DigitalMeteo says that being able to quickly react to a weather situation (a typically grey, miserable day in London, for example), using customer email marketing, allows a company to target users with both relevant and timely offers for a trip.

The platform has been tested in recent months with an unnamed, major online travel agency in Spain, Gonzalez says, with further results and details about the partnership to be announced in a few months.

Source: Obvious personalisation – Big Data to organise travel around the weather

Link

Mount your headsets and get ready. Virtual reality (VR) is fast-tracking its way to possibly reinventing the way travel is marketed and sold.

The highly engaging, interactive VR environments that are already taking the tech and gaming industries by storm offer the travel industry an entirely new platform for selling travel as the technology is rapidly becoming more accessible to the masses.

“The travel industry is going to be one of the industries that will be most impacted by the onset of virtual reality,” said Abi Mandelbaum, CEO of YouVisit, which helps create and distribute VR video content for various companies, including numerous travel suppliers such as Carnival Cruise Line and destination marketing organizations.

“How do you give somebody a sense of what it’s really like to be somewhere without principally being there?” Mandelbaum said. “Why do people go on TripAdvisor? Because they want to get a better feel for the place. We see [VR] as a very natural evolution that has taken place [in travel marketing], from text to photos to videos to virtual tours to virtual reality. The main thing that makes the virtual experiences unique is that they’re interactive. That interactivity leads to immersion, and that immersion leads to conversion.

“YouVisit was among the growing number of VR vendors showcasing their products at the Consumer Electronics Show #CES# in Las Vegas earlier this month, where VR content creators and hardware manufacturers were inundated with attendees hoping to experience the latest in VR technologies.

From the much-buzzed-about, Facebook-owned Oculus to the impressive upstart HTC Vive, from companies selling live-event VR capabilities to outfits hawking the 360-degree cameras and contraptions necessary to create VR video content, the VR arena was where the action was at CES. And according to industry insiders, tuned-in travel companies should be just as amped about the exploding technology.

Sean Whitmore, a senior analyst for San Francisco-based VR intelligence gathering and consulting firm Greenlight VR, said, “We’re seeing strong interest by Generation Z [people currently ages 10 to 17], who are likely to be early adopters of virtual reality-enabled headsets for travel-based experiences. However, as we’ve seen in the data for our upcoming 2016 Virtual Reality Consumer Report, Baby Boomers [people ages 51 and up] are also very interested in the concept of experiencing travel destinations through virtual reality, with 38% saying they are likely to try it.”

According to Whitmore, travel companies would be smart to start experimenting with different kinds of VR marketing efforts in order to see what works best for them and to begin to get a better sense of the level of investment required and what the potential returns will be on that investment.

“It’s important to recognize that the industry is in the early days of VR as a medium for brand advertising, and as such, measurability remains a challenge,” Whitmore said. “Despite the challenge of measurability, some marketers are achieving impressive organic reach and millions of earned media impressions, while consumers are reacting very positively.”

Source: Virtual reality check: Travel Weekly

Travel Marketing Budgets 2016: 5 Must-Watch Digital Trends [Infographic]

 Just as travelers plan their trips to make the most of their stays, travel marketing experts need to plan their digital budgets and strategies to make the most of their spend. But with a new year come new choices, channels, and chances for online success.

To make the best digital decisions, travel marketers need to know the top trends, tech, and tactics that will matter to marketing in 2016. Rather than track down all of this data, your ticket to the latest travel insights is a fact-packed infographic created by MDG Advertising called Travel Marketing Budgets 2016: 5 Must-Watch Trends.

It pinpoints the five key strategies for making the most of your travel marketing budget and business over the next 12 months. To arrive at the right budget decisions, check out this informative infographic.

1. Spend on Your Website

Investing in your website is one of the wisest decisions you can make. With more and more people looking and booking on travel brand websites than third-party sites, your website delivers the first impression of your travel brand. And an optimized, user-friendly website can create a lasting impression and drive visitors to book without a second thought. The infographic shows:67% of travellers think it’s simpler to book on a travel brand website than a third-party site.

Almost two-thirds of travellers think it’s less expensive to book on a travel brand website.

Top Takeaway: To make the most of this mind-set, view your website as an important digital hub that gives online users everything they want and need.

2. Optimize MobileMobile has become a must in people’s lives, especially when researching and reserving travel. In 2016, even more travellers will be searching for travel online. According to the infographic, you can expect: 49% increase in mobile search for hotels and cruises. 47% rise in mobile search for car rentals and tours and attractions.

Top Takeaway: To serve this mobile market, make sure that all of your digital offerings, experiences, and communications are optimized for every mobile device.

3. Expect to Welcome More Millennials

Millennials already make up 40% of leisure travellers who book travel online. In 2016, their share of both the business and personal travel market will increase even more. To target these young adults, it’s essential to understand that Millennials have specific travel tendencies, such as:  They frequently book travel and share their experiences on mobile devices and digital platforms.

They tend to extend and blend business trips into personal vacations.

They spend more each day on trips than other age groups.

Top Takeaway: Use these Millennial insights to develop your digital properties and target your online messages.

4. Revisit Reviews

In 2016, online reviews and review sites will matter more than ever to travellers. According to the infographic:64% of travellers visit travel review sites like TripAdvisor for vacation ideas.

Almost half of travellers have been compelled to write a review after a travel experience.

Top Takeaway: Since these reviews are so important, travel brands need to regularly revisit and review all guest reviews to learn what they liked and lacked in their experiences.

5. Keep Your Eye on Video

Digital video is becoming more and more popular with travellers, especially on social networks. The infographic reveals these stunning statistics:

Top Takeaway: In 2016, video is a vital investment that must be incorporated with social media to reach and resonate with travellers.

 

Source: Travel Marketing Budgets 2016: 5 Must-Watch Digital Trends [Infographic]

Research reveals most-used search keywords for travel industry: bizreport

Analysis from digital marketing intelligence firm SimilarWeb has revealed the most popular search terms used by U.S. consumers searching for information to book their next vacation.

Between the months of January and November, 2015, the most popular online keyword search in the travel industry was ‘Expedia’. The term generated a whopping 32.7 million organic searches during the 11 months.

In fact, instead of generic travel terms, the names of leading airlines and online travel agents all featured in the top spots for organic online travel searches, accounting for 15.3% of all keyword searches. Behind ‘Expedia’ came ‘Kayak’, ‘American Airlines’, ‘TripAdvisor’, ‘South West’, ‘South West Airlines’, and ‘United Airlines’. In eighth place was ‘Airbnb’.

Non-branded, or generic, travel keywords played a much smaller role in generating website traffic for the travel industry.  ‘Flight tracker’ was the highest generic keyword accounting for 0.41% of all searches, followed by ‘hotels’ (0.31%), ‘flights’ (0.17%) and ‘restaurants near me’ (0.11%).

“In any industry, organic searches are a major barometer of brand recognition and trust,” says Pascal Cohen, SimilarWeb  Insights Manager. “In the travel industry this is particularly evident with many of the biggest online sites now front of mind whenever we book a trip.  In an industry where more than 40% of travel companies generate traffic from search, companies not getting searched for are unlikely to generate bookings. Understanding the right keywords driving traffic to sites can make a major impact on a company’s success in this competitive market.”

Shazam can be a neat marketing tool, but travel brands aren’t listening: by Kevin May, Tnooz

Many travel companies claim to be “joined-up” with their marketing efforts these days – but still they appear to forget there is more to it than showing a fancy ad.

A case in point is the latest run of Christmas-New Year TV and online ads from some of the UK’s most high profile travel brands.Tour operators have traditionally seen the December break as the ideal time to showcase their latest marketing campaign, often with a slick new ad to be shown during key commercial breaks in the Christmas TV schedule.

Nowadays, such campaigns have taken on considerably more importance as they are also created for the web market.

True to form, UK rival tour operators Thomas Cook and First Choice unleashed their latest efforts in the days before Christmas, with slickly produced TV and online videos.

British Airways was another.

There are two common themes running on the clips.

The first is the importance of music.

The second is, despite that importance, two of the brands have missed out on connecting the audio in their ads to the biggest music recognition platform on the web.

In June last year, Shazam started a new initiative whereby brands could link their advertising campaigns to the platform so that users who “Shazamed” a piece of audio could obtain more information about a product or service.

Brands were encouraged to place the Shazam logo (a small but recognisable “S”) somewhere on the creative and then link the track on Shazam for details about the song and what the ad is promoting. Subtle, but potentially rather effective.BA and First Choice didn’t think about this.Marketers might shrug and claim it’s a wasted effort.

But perhaps not when they realise that, according to media and marketing publication The Drum, their campaigns were some of the most “Shazamed” songs of the Christmas period.

Still, hats off to Thomas Cook for thinking more laterally.Thomas Cook provided a small link on the YouTube version of the ad so users can download the song on SoundCloud, but although it didn’t use the “S” in the clip it did connect the dots back to Shazam so that the newly released song has “From Thomas Cook Advert” as its title.

Source: Shazam can be a neat marketing tool, but travel brands aren’t listening

IE Business School Savvy in Digital Travel Age

Today’s leading travel players must reinvent their value propositions and improve every experience, if they wish to engage and best serve the digital traveller.

The growth opportunities and opportunity costs in Digital Travel are vast as the latest study of eMarketer illustrates where worldwide digital travel revenues will surpass $533 Billion in 2015, and the 2016 outlook is double-digit growth.

The tourism sector has been fundamentally re-architected with social media, mobile and ecommerce strategies over this past decade. Success in this digital ecosystem demands that a chief marketing officer or travel entrepreneur, must understand the latest digital dynamics and underlying technology that are transforming business by dramatically altering the way people communicate, create, collaborate, share information, purchase and complete other transactions.

All travel marketing and consumer experience professionals must understand how the new consumer – traveller is becoming increasingly digital in every journey stage (dreaming, planning, booking, feeling, sharing, reviewing), in every travel purchase. The latest trends show how approximately 50% of digital travellers get inspired by looking at pictures and comments online, and over a 70% review videos and opinions before making their final decision.

Professor Kevin Sigliano of IE Business School and digital tourism expert, explains that “all of the digital and customer journey trends mean that travel enterprises with customer centric strategies and willingness to innovate have a unique opportunity to understand, build, service and sell more effectively to the new connected consumer”. Hence it is critical for all travel players to implement disruptive digital strategies driving engagement, share of mind and maximizing conversion mobile rates, as well as redefining the customer journey understanding and improved micro-segmentation campaigns.

Today’s travel professional must also understand and conquer all of the newest branding, acquisition and life time value digital techniques with a growth hacking culture in order to gain the maximum user traction and revenues.

The Digital Tourism program of IE Executive Education will enable the participants to understand the “digital tourist” and how to market effectively when developing new marketing strategies, as well conquering the main digital techniques (paid media, mobile, social media, content, listening …). Leading tourism and digital experts, as well as best practices of leading travel companies (Tripadvisor, Google, Room Mates Hotels, Destinia, Bla Bla Car, Amadeus, Turismoi, …) have been key in designing this renewed Digital Travel course.

The alumni have pointed out that the program provides the right mix between innovation, practical cases, analytics and methodologies.

Specifically, Natalia Bayona of ProColombia points out that “the Digital Tourism Program at IE allowed me to develop the strategy for promoting Colombia as a tourist destination, through studying the best practices of the travel industry, the use of big data, consumer patterns via mobile phones, and the latest digital strategies.”This innovative course provides participants with a roadmap to address the main challenges of travel where digital marketing and excellence in customer journey are the key success drivers. The practical sessions will address the real opportunities of the travel sector and respond to the needs of the traveller. Through the adoption of different roles, participants will be able to design an effective digital travel transformation strategy.

Finally, this 4 day course is also an opportunity to meet great professionals of the travel sector and share views and network. Chairman Juan José Güemes of the IE Entrepreneurship & Innovation Centre points out that “today’s travel traditional company must disrupt and adopt innovative star-tup strategies if they want to compete effectively in the new cognitive and digital era.” Hence it is clear that the learning journey in digital tourism never ends and only the best strategies engage and wow the traveller generating the desired financial and business results.

Source: IE Business School Savvy in Digital Travel Age | .TR

MessageGears Provides Enterprise-Wide Email Marketing Solution to Expedia | Benzinga

MessageGears’ hybrid technology provides Expedia.com with the power and security of on-premises software combined with the efficiency and scalability of cloud delivery.  Expedia plans to implement the MessageGears hybrid email marketing solution throughout many of the brands in its extensive portfolio.

With MessageGears’ hybrid email marketing solution, Expedia does not have to replicate data and send it to the cloud. Instead, Expedia is able to access the most up-to-date data from the company’s secure, internal database, while making use of the cloud to handle resource-heavy tasks, such message rendering and delivery without having to replicate, sync, or store data in the cloud. The end result is more personalized, relevant, and efficient messaging using the freshest data available from consumer touch points.

“MessageGears provides us with unique benefits, including real-time access to our customer data from a centralized database. This allows us to increase the personalization and relevancy of our communication with our customers,” said Scott Grove, Sr. Director of Technology at Expedia.com.

“In addition, MessageGears helps us achieve consistency across our email marketing platforms so we can maintain an up-to-date global view of customer engagement.”

“The volume of messages Expedia sends means the company has some of the industry’s most demanding requirements when it comes to email marketing and customer data management. The MessageGears team helped Expedia meet these challenges head-on, enhancing the company’s ability to send timely and relevant messages,” said Dan Roy, CEO of MessageGears.

Through working with enterprise clients, such as Expedia, MessageGears has experienced explosive growth. The company’s email volume has quadrupled since 2014, while still maintaining industry leading uptime.

Current MessageGears clients include ClickDimensions, MusicToday, PGi, Pursuant Health, Right On Interactive, Runkeeper, and Sabre Travel Network. MessageGears expects monthly message volume to exceed 2 billion by the end of 2016.

Source: MessageGears Provides Enterprise-Wide Email Marketing Solution to Expedia | Benzinga